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Frequently Asked Questions

About

Who is Chaparral Motorsports?+
Started as a family motorcycle parts business, Chaparral Motorsports has developed into one of the largest motorcycle accessory and vehicle dealerships in the country, encompassing a 160,000 sq/ft footprint. We invite you to Learn More About Us.
What is the address of Chaparral Motorsports?+
We’re located at 555 South H Street San Bernardino, CA 92410.
What is the phone number/store hours of Chaparral Motorsports?+
For phone number, hours of operation and more, visit our Retail Store page.
Do you sell vehicles?+
Yes! Both new and pre-owned motorcycles, dirt bikes, ATVs, UTVs, scooters and more. Chaparral is an authorized Honda, Kawasaki, Yamaha, Suzuki, Polaris, KTM, Can-Am and KYMCO franchise dealer. Located in San Bernardino, California, we service Los Angeles, San Diego, Riverside, Irvine, Moreno Valley, Fontana, Rancho Cucamonga, Hesperia, and many other areas. Visit ChapMotors.com to learn more.

Ordering

What payment methods do you accept?+
We accept most major credit cards like Visa, MasterCard, American Express, and Discover. Read more about Credit Card Payments. We also accept Paypal and Chaparral Motorsports Gift Cards.
Do you price match?+
Yes - we offer the guaranteed lowest price. For details visit our Lowest Price Guarantee.
Do I have to have an account to buy from ChapMoto.com?+
No, however specifying a password at checkout to create an account will allow you to reap the benefits of membership including the ability to more easily track your order, earn Chap Moto Cash rewards, utilize an address book to manage multiple shipping locations, and more.
Do you charge Sales Tax?+
Items sold on ChapMoto.com, in the retail store, through marketplace stores and orders placed through our call center and shipped to locations in the US, including territories, may be subject to tax. For details visit our Sales Tax page for details.
What is a Tire Recycling Fee?+
Some States charge a tire recycling fee that is applicable per tire. Visit our Tire Recycling Fee page for details.
Do you allow Cashier’s Checks or Money Orders on ChapMoto.com?+
No. At this time ChapMoto.com does not accept Cashier's Checks or Money Orders.
Does your website offer Accessibility Assistance?+
Our website offers compliance with the latest WCAG accessibility guidelines. To activate this functionality, press the tab key on your desktop or click the wheelchair icon at the bottom of the website.

Returns

I want to return my purchase. What do I do?+
To return an item, follow the instructions provided on our Return An Item page. You can return any new, unused item within 30 days of receipt of your item and receive full credit on the original payment method. View the details of our Return Policy.
Can I exchange my order instead of returning it?+
Simply request an RA number and select one of our return shipping methods and once approved you can place a new order. View the details of our Return Policy.

Shipping

Do you offer free shipping?+
We offer free shipping on orders over $99. From time-to-time we run promotions offering free shipping on orders over $39. For details and to check for active promotions, visit Shipping Information.
Do you ship Internationally?+
While we traditionally ship internationally, shipping outside of the United States is temporarily suspended due to the impact of COVID-19.
How long does shipping take?+
Chaparral ships via ground using FedEx and USPS as its carrier to the 48 continental United States. Standard Free shipping has an average delivery time of 1-3 business days. See Shipping Information for details.
How do I track an order?+
Orders can be tracked online at https://chapmoto.aftership.com/
Do you offer in-store pickup?+
Yes! Picking up items at our store in San Bernardino, CA is always FREE! Be sure to wait for confirmation that your order is ready for pickup. It can take up to 48 hours. Read more about In-Store Pickup.
Do you ship to Alaska & Hawaii?+
Alaska and Hawaii orders are shipped USPS and shipping rates need to be quoted. Tires are excluded from shipping to these locations.
Do you ship to APO, FPO, and other military addresses?+
Traditionally yes, however shipping to APO, FPO and other military addresses is currently suspended due to the impact of Covid-19.
Why have I only received part of my order?+
Orders with multiple items may be shipped in separate boxes, with no additional shipping charges. We do this at times to help get your available-in stock merchandise to you as soon as possible.

Chap Moto Cash

What is Chap Moto Cash?+
Chap Moto Cash is a rewards program offered that allows you to earn up to 5% cash back on every $100 you spend. For details, terms and exclusions, visit Chap Moto Rewards Cash Policies.
Why didn't I earn Chap Moto Cash on my order?+
The most likely reason you didn't earn Chap Moto Cash on your order is that the products you purchased were excluded per our Terms & Conditions, or the included items totalled less than the minimum $100 order total. For details visit Chap Moto Rewards Cash Policies.
Why can't I redeem Chap Moto Cash on my order?+
Chap Moto Cash can't be combined with Discount Coupons and must exceed the minimum order total of $25 after discount. For details visit Chap Moto Rewards Cash Policies.
Does Chap Moto Cash expire?+
Yes. Chap Moto Cash will expire 12 months from the initial order transaction date. For details visit Chap Moto Rewards Cash Policies.

Privacy

How can I unsubscribe from receiving marketing emails?+
You can stop receiving marketing messages from us at any time by clicking on the 'unsubscribe' link in any email communication or by contacting us at privacy@chaparralmotorsports.com.
Where can I find the details of your Privacy Policy?+
Your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession. Learn more in our Privacy Policy.
How can I opt-out of Third Party Ad Services?+
Chaparral Motorsports works with trusted partners to create interest-based ads that may be displayed when you visit other websites. In order to tailor ads to your interests, our partners may collect anonymous details about your visit. To learn how to opt-out, visit Opt-Out of Third Party Ad Services.
How do I request Do Not Sell My Personal Information?+
Choose to opt-out by visiting our Do Not Sell My Personal Information page and filling out the California Privacy Request Form.

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