Return an Item
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund. Please read our Return Policy to ensure the item is eligible for return.
We offer the below options for returning items purchased from Chaparral at ChapMoto.com, Amazon and eBay.
Returning Items Purchased on ChapMoto.com
OPTION 1
Create a Return Label Online
- Find your order by logging into your user account.
- You pay nothing up-front.
- $7.99 will be deducted from your refund.
- No restocking charge applies if returned within 30 days ($10.00 or 10% fee, whichever is higher, after 30 days)
OPTION 2
Return Using Your Own Shipping Method
- All returns must be prepaid.
- Freight collect packages will be refused.
- The customer is responsible for return shipping charges.
- A refund back to the original payment method used will be issued upon receipt.
- Keep a copy of your tracking number. We are not responsible for lost packages.
Complete the return form on the back of your invoice, and include it with your shipment to:
Chaparral Motorsports
Attn: Returns
639 S Crescent Ave
San Bernardino, CA 92410
OPTION 3
Return to Our Store
- Returns for refunds or exchanges can be accepted at the Retail Store.
- Bring the original invoice included in your shipment.
- The refund can take 3-5 days to return to your card depending on the user’s bank.
Return Items Purchased through Chaparral's Amazon Store
To return an item purchased from Chaparral through Amazon, log into your Amazon account and access "Your Orders." Locate the order containing the item(s) you wish to return and select the "Why are You Returning This" option. Add comments and click continue. Answer the question regarding how you want your refund and click continue.
There are several options for returning your merchandise for a refund. Select the option you want.
Our Returns address is:
Chaparral Motorsports
Attn: Returns
639 S Crescent Ave
San Bernardino, CA 92410
Please allow 2-3 business days processing time for returns to clear our warehouse. All returns are subject to a 15% restocking fee not to exceed $25. All return shipping costs are the responsibility of the purchaser.
Return Items Purchased through Chaparral's eBay Store
There are several options to return items purchased through eBay at Chaparral Motorsports eBay Store.
OPTION 1Return Using eBay Return Label
To return an item on eBay, go to My eBay from the top of any screen, and select Purchase history. Under the order you wish to return, select More Actions and Return this item. Follow the prompts to initiate the return.
OPTION 2Return Using Your Own Shipping Method
Complete the return form on the back of your invoice, and include it with your shipment to:
Chaparral Motorsports
Attn: Returns
639 S Crescent Ave
San Bernardino, CA 92410
- All returns must be prepaid.
- Freight collect packages will be refused.
- The customer is responsible for return shipping charges.
- A refund back to the original payment method used will be issued upon receipt
- Keep a copy of your tracking number. We are not responsible for lost packages.
Return Using Our Pre-Paid Shipping Label
To obtain a pre-paid label please email customer service at ebay@chaparralmotorsports.com or use the form below.
Generate a Pre-Paid Label
Returns using our prepaid label incur a deduction from the refund in the amount of $7.99 for regular items and $15.99 for tires and oversize items.
Begin by Looking Up Your Order.
